An internet outage is currently affecting Aussie Broadband customers in Victoria, in the middle of the state’s public holiday before the AFL grand final.
Outage reports on Downdetector spiked at approximately 8:00 AM this morning, indicating that thousands are without service. Aussie Broadband posted to social media acknowledging the outage and confirmed that some Tasmanian users were also impacted.
At the time of writing, more than 150 locations are affected, according to the telco’s outage page. Aussie Broadband’s budget internet brand, Buddy Telco, also lists various unscheduled outages on its website.
It appears that only NBN and Opticomm customers are affected; its mobile products use the Optus network, which is currently active. There’s no estimated recovery time as of yet.
GadgetGuy understands that the outage is related to Aussie Broadband’s CGNAT infrastructure, a technology used to assign IP addresses. Victoria and Tasmania’s infrastructure is connected, hence the impact on both states.
Aussie Broadband outage updates
12:30 PM: Victorians are doing it tough
Condolences to this commenter in the r/Australia Subreddit, who may not necessarily represent all Victorians impacted by the Aussie Broadband outage.
Tried to have a sleep in on the public holiday. Kids were all up in my jam about you tube (sic) not working. Can’t believe I have to engage and actually parent them.”
12:00 PM: No estimated recovery time yet
The telco’s latest update mentions that a “few potential fixes” are in the works but there’s no ETA yet.
Per Aussie’s social media accounts:
“The whole Aussie team is working to resolve this as soon as we can. We know how frustrating this issue is and we are very sorry for the inconvenience.”
Another update is expected by 12:30 PM AEST.
11:30 AM: Issue is “more complex” than expected
In one of the most recent social media posts shared after 11:30 AM, Aussie Broadband labelled the issue as “more complex than we initially anticipated”.
“We are investigating other ways of getting you all back online as soon as we can, but unfortunately we do not have an estimate of when that will be at this time.”
Based in Victoria, Aussie Broadband’s response to the outage is likely delayed due to the state holiday. The local telco acknowledged as such in one of its updates.
We’ll update you with the latest on the Aussie Broadband outage when we learn more. GadgetGuy has contacted Aussie Broadband for comment.
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